NUMBER OF PERSONS PER SERVICE
2 persons
NATIONALITY
Angolan
MISSION
Ensure the patients' excellent reception and the organization of agendas and medical appointments
ACTIVITIES
HSE Aspects
- Integrate, apply, and promote the affiliate HSE general references in their competence field.
Secretariat
- Ensure the service's secretariat and the personal and telephone assistance tasks;
- Receive and refer the patients;
- Provide accurate information to the patients;
- Create the patient medical file and update it at each medical appointment in the computer system;
- Organize and file files and documents;
- Keep the activity plan updated and the doctors ‘agendas; responsible for appointments organization;
- Ensure the confidentiality principles and ensure the security of information;
- Reception techniques, sensitivity and tact, delicate situations good management skills.
CONTEXT AND ENVIRONMENT
- Particularly exposed work position. Patient's first interlocutor. Important to transmit tranquility and trust to the patient and answer their questions or fears
- Essential actor in the respect for patients’ rights, confidentiality, respect for the medical secrecy.
WORK SCHEDULE
Weekdays, 8 hours per day.
SKILLS AND EXPERIENCE
Secretariat and Administration training
Previous experience in client service
Hospital environment experience
Basic knowledge of anatomy and pathology terms to understand and use medical terminology.
Oral expression accuracy and mastery.
Listening and observations/critics acceptance after stress situations skills.
Good computer tools skills: Outlook, Word, Excel
Familiar with clinic software or programs
Situation analysis and adequate reaction skills, multidisciplinary and multicultural environment teamwork skills.
Portuguese and French and/or English: read, write, speak.
Age limit: < 65 years old

Duration: 6 months